Top Contributor metrics

Question

We've recently implemented a top contributor program and our stakeholders are asking how we are evaluating the success of our program. This is a topic we didn’t consider prior to implementation, and I need to show the immense value of our top contributors. The only "metric" I can think of to report on is member satisfaction with a community wide survey. What else can I do to provide more concrete evidence? TIA!

mackenzie_italent · Answer

I think a survey for your community users is a good idea, however the results may not be accurate. I think that if you pull metrics on the level of community engagement, i.e. active discussions, comments, likes, accepted solutions, etc. before and after implementation should give your stakeholders a good idea. You can also pull metrics on new member registrations, retention rates and active users before and after implementation.