I am responsible for a Change Management Office (CMO) that partners with the PMO to ensure successful outcomes for all our initiatives. I would like to understand how we can better measure our change efforts success. How can organizations measure the success of their change management efforts?
I suggest focusing on defining success early by differentiating between project objects vs organization benefits. Also, tracking a mix of KPI’s such as adoption rate and employee engagement and satisfaction
You can also consider qualitative measures such as exit interviews, tracking long-term sustainability rather than stopping after the initial implementation, and utilizing online tools and resources available.
