Syndication of Knowledge between SFDC and Community
Surface content (knowledge base articles) both in Community and SFDC KB, without any additional effort. Surface content with the user chooses to be - and with ContentConX we syndicate KB articles bi-directionally between SFDC and Community. Any edits of the source document will automatically be reflected in the syndicated article.Bi-Directional Syndication Between Teams and Khoros
Many of the most knowledgeable team members (Product Mgrs, Engineers, etc.) live inside the organization and use an internal collaboration tool such as Teams. They rarely if ever engage in the external community where customers and prospects engage. Although they may be tasked by management to contribute to the external community, it is outside their normal workflow within Teams, which in as of itself is an inhibitor to contribution. Now with CollaborationConX for Teams, content is easily syndicated between Khoros Community and Microsoft Teams in real-time. This is a role based capability that can be enabled for Community Managers, Moderators and expand to SuperUsers as an additional benefit giving them greater access to SMEs within the organization.
